Course Description

This course is designed to equip participants with essential administrative skills for managing office environments efficiently. It covers daily routines, effective telephone usage, and conducting productive meetings. Topics include time management, maintaining accurate records, and professional email and web conferencing practices.

Participants will also gain critical skills in data security, troubleshooting basic computer issues, keyboarding, and using word processing and spreadsheet software. Additionally, the course focuses on communication techniques, writing business letters, and developing leadership skills in office management and supervision.

Key concepts covered include:

• Daily Routine & Telephone Usage, meetings, Time Management, Keeping Accurate Records
• Email, Web Conferencing, Data Security
• Troubleshooting Computer Problems, Keyboarding Skills, Word Processing & Spreadsheet Software
• The Business Letter, Communications Skills
• Office Management & Supervision.